ServiceNow Customer Service Management Implementation is a 2-day course taught both as Instructor-led training (ILT) and Virtual Instructor-led training (VILT) in multiple time zones throughout the world.
Learn and practice various tactical skills and strategies that will prepare you to implement CSM.
Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM.
Through lectures, group discussion, and hands-on labs, participants build on existing knowledge and skills by applying implementation best practices.
Multiple demonstrations are provided throughout the course to aid students in visualizing the lecture concepts.
Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience.
Several instructor-led group activities such as knowledge checks, concept reviews, and open discussions are embedded throughout the course flow.
Participants can validate their newly acquired knowledge as well as benefit from real-life business scenarios shared by fellow students.
Through a combination of lecture, group discussions, lab work, and simulated environment, attendees will learn the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a CSM implementation.