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Servicenow Service Mapping Fundamentals

Codice
SNSMF
Durata
3 Giorni
Prezzo
3.190,00 € (iva escl.)
Lingua
Inglese
Modalità
Virtual Classroom
Corso in aula
       

 

Discover the basics of Service Mapping in ServiceNow.

Learn how to discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.

During this three day interactive training course, attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping. 

 

Prerequisiti
  • Solid skills on the NOW platform
  • Attended the ServiceNow Fundamental and/or ServiceNow Discovery course or has similar experience
  • Intermediate Windows and Unix administration skills
  • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
  • Scripting capabilities (SSH, Regex, and Windows Commands)
  • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
  • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
  • Understanding of concepts such as XML, Regex, Delimited text, and JSON

 

Recommended prerequisites:

 

Obiettivi
  • Gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution
  • Learn the concepts and value of ServiceNow Service Mapping top down discovery that allows ServiceNow administrators to model an entire service by providing a single entry point to the service such as a web URL or host address and port
  • Install and configure MID Servers
  • Navigate the Service Mapping user interface
  • Configure Service Mapping credentials
  • Configure Service Mapping to discover and model a service from a top down approach including all the applications, network devices, and servers that support it
  • Gain in depth knowledge on how to configure Service Mapping patterns that allows administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping
  • Work with the Identification and Reconciliation application to understand how inserts and updates are performed to configuration items in the CMDB
  • Gain understanding of how Service Mapping works with ServiceNow Event Management to provide visibility into service

 

Destinatari

For customers, technical consultants, and partners that will be responsible for administrating and/or implementing Service Mapping.

 

Contenuti

Service Mapping Overview

  • Lab 1.1: Navigate Service Mapping

Horizontal Discovery

  • Lab 2.1: MID Server Installation and Configuration
  • Lab 2.2: Run Horizontal Discovery
  • Lab 2.3: Work with Process Classifiers

Service Mapping

  • Lab 3.1: Customer Preparation
  • Lab 3.2: Map an Individual Service
  • Lab 3.3: Map Services Suggested by Service Mapping
  • Lab 3.4: Single Import Mapping
  • Lab 3.5: Bulk Error Handling
  • Lab 3.6: Dynamic CI Groups
  • Lab 3.7: Create a Tag-based Service

Service Lifecycle

  • Lab 4.1: Review and Approve Map

Extending Patterns

  • Lab 5.1: Delimited Text Parsing Strategy
  • Lab 5.2: Regular Expression Parsing Strategy
  • Lab 5.3: Work with UNIX Commands (Optional)
  • Lab 5.4: Track Configuration Files (Optional)

Building Identification Sections

  • Lab 6.1: Build Discovery Pattern from Generic Application
  • Lab 6.2: More Identification Section Configuring

Building Connection Sections

  • Lab 7.1: Build Connection Section
  • Lab 7.2: Build More Connection Sections

Use Cases

  • Use Case 1: ServiceWatch
  • Use Case 2: Presta

CMDB Reconciliation (Optional)

  • Lab 9.1: Hardware Identification & Reclassification
  • Lab 9.2: Application Identification Rules

Event Management (Optional)

  • Event, Incidents, and Changes
  • Lab 10.2: Map Errors and Flow Designer