VMware vSphere: Troubleshooting Workshop

This course requires completion of one of the following prerequisites:

•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV) 

•  VMware vSphere: Fast Track [V6.5]

•  VMware vSphere: Install, Configure, Manage [V6.5]

•  Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.5].

By the end of the course, you should be able to meet the following objectives:

•  Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the 

  vSphere environment

•  Introduce troubleshooting principles and procedures

•  Troubleshoot networking problems and recover from these problems

•  Analyze storage failure scenarios and resolve the problems 

•  Troubleshoot vSphere cluster failure scenarios and analyze possible causes

•  Diagnose common VMware vSphere® High Availability problems and provide solutions

•  Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve 

  resource use (VMware vSphere® Distributed Resource Scheduler™)

•  Troubleshoot VMware vCenter Server® problems

•  Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them

•  Troubleshoot faulty virtual machines, including installation problems, snapshot problems, connection 

  problems, and more

Certifications

This course prepares you for the following certification:

•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)

•  System administrators

•  System integrators

Course Introduction

• 
  
• Introductions and course logistics
• Course objectives
• Describe the content of this course
• Gain a complete picture of the VMware certification system
• Familiarize yourself with the benefits of the VMware Education Learning Zone
• Identify additional resources

1. Introduction to Troubleshooting

• 
  
• Identify the effects of a system problem
• Define the scope of troubleshooting
• Use a structured approach
• Understand the principles of troubleshooting
• Follow a logical troubleshooting procedure
• Examine examples of troubleshooting

1. 
   
2. Troubleshooting Tools

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• Use command-line tools to identify and troubleshoot problems
• Use VMware vSphere® Management Assistant
• Find and interpret important log files
• Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

1. 
   
2. Networking

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• Identify the symptoms of network-related problems
• Analyze and resolve standard switch and distributed switch problems
• Analyze virtual machine connectivity problems and fix them
• Examine common management network connectivity problems and restore configurations
• Identify and prevent potential problems

1. 
   
2. Storage

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• Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems 
• Analyze storage-related logs
• Analyze hardware malfunction and software misconfiguration scenarios 
• Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
• Analyze possible causes, recover from the faulty conditions, and restore storage visibility

1. 
   
2. vSphere Clusters

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• Identify and recover from problems related to vSphere HA
• Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations 
• Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
• Examine vSphere cluster failure scenarios and possible solutions

1. 
   
2. Virtual Machines

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• Analyze and resolve common virtual machine snapshot problems 
• Identify possible causes and resolve virtual machine power-on problems
• Troubleshoot virtual machine connection state problems
• Resolve problems seen during VMware Tools™ installations
• Examine failure scenarios and provide solutions

1. 
   
2. vCenter Server and ESXi

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• Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
• Identify and resolve authentication problems
• Troubleshoot VMware Certificate Authority and certificate problems
• Analyze and fix problems with vCenter Server services 
• Analyze and fix vCenter Server database problems
• Identify VMware vCenter Server® High Availability problems
• Examine ESXi host and vCenter Server failure scenarios and resolve the problems