Attendees should meet the following prerequisites:
- Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required.
- Working knowledge of Unified Communications Manager and voice gateways
- Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation
Recommended prerequisites:
CLFNDU - Understanding Cisco Collaboration Foundations
CLCOR - Implementing and Operating Cisco Collaboration Core Technologies
CCEF - Understanding Cisco Contact Center Enterprise Foundations
CCEA - Administering Cisco Contact Center Enterprise