Define Collaboration Technology and Benefits
- Define Collaboration Benefits
- Describe On-Premises, Cloud and Hybrid Deployments
- Describe On-Premise Collaboration Deployments
- Describe Cisco's Collaboration Endpoints
- Describe Cisco's Collaboration On-Premise Call Contollers
- Describe Cisco's Collaboration On-Premise Edge Solutions
- Describe Cisco’s Collaboration On-Premise Applications
- Describe Cisco’s Collaboration On-Premise Conferencing Solutions
- Describe Cisco Cloud Services
Administering Initial Parameters for Cisco Unified Communications Manager
- Understand the On-Premise Collaboration Deployment Models
- Describe the Cisco Unified CM Cluster Services
- Define Network Requirements for Collaboration
- Define Network Services for Collaboration
- Navigate Cisco Unified CM
- Explore Cisco Unified CM Groups
Exploring Endpoints and the Registration Process
- Identify Cisco Endpoint Solutions
- Explore the Boot up Process of an Endpoint
- Describe Power Over Ethernet
- Describe IP Network Settings
Exploring Codecs and Call Signaling
- Define Codecs
- Compare Audio Codecs
- Compare Video Codecs
- Describe the Call Setup and Teardown Process
- Describe SIP Call Signaling for Call Setup and Teardown
- Explore Media Streams at the Application Layer
Managing Users in Cisco Unified Communication Manager
- Analyze Cisco UCM User Types and Settings
- Describe Methods for Authenticating Cisco UCM Users
Describing a Basic Dial Plan
- Describe the Concepts of a Dial Plan and Call Routing
- Describe Elements of Call Routing
- Explore Digit Manipulation and Translation Patterns
Describing Class of Service
- Explore the Concepts of Class of Control
Enabling Endpoints and Features
- Configure a Cisco Jabber Endpoint in Cisco UCM
- Explore Mobility
Describing the Cisco ISR as a Voice Gateway
- Describe Cisco Voice Gateways
- Gateway Protocols
- Describe Call Legs and Dial Peers
- Describe Digital Signaling Processors
- Explore the DSP Calculator
Exploring Cisco Unified Communication Manager Media Resources
- Describe Cisco UCM Media Resources
- Describe Conference Bridges
- Explore Types of Conferences
- Describe Transcoders and Media Termination Points
- Describe Music on Hold
Reporting and Maintenance
- Explore the Troubleshooting Process
- Describe Reporting and Maintenance Tools
- Describe Cisco Real-Time Monitoring Tool
Exploring Additional Requirements for Video Endpoints
- Explore Video Endpoint Features and Operation
- Describe Collaboration Infrastructure for Video Endpoints
- Describe the Video endpoint Hardware Installation Process
- Describe Video Endpoint Settings Menus
- Describe Video Endpoint Registration
- Explore the Video Endpoint Command Line Interface
- Describe Room Recommendations for Room and Immersive Endpoints
Describing Cisco Unity Connection
- Describe Cisco Voice Messaging Components
- Explore Cisco Unity Connection Architecture and Features
- Explore the Default System Call Handlers
- Describe End User Templates
Labs
- Configure Cisco Unified Communications Manager Initial Parameters
- Configure the Cisco UCM Core System Settings
- Configure an Access Switch for an Endpoint
- Deploy an IP Phone Through Auto and Manual Registration
- Administer Endpoints in Cisco Unified Communications Manager
- Create a Local User Account and Configure LDAP
- Adding Users in Csco Unified Communications Manager
- Create a Basic Dial Plan
- Explore Partitions and Call Search Spaces
- Explore Private Line Automatic Ringdown (PLAR)
- Deploy an On-Premise Cisco Jabber® Client for Windows
- Implement Common Endpoint Features
- Implement Single-Site Extension Mobility
- Configure VoIP Dial Peers
- Configure ISDN Circuits and POTS Dial Peers
- Control Access to Media Resources
- Use Reporting and Maintenance Tools
- Explore Endpoint Troubleshooting Tools
- Examine the Integration between Unity Connection and Cisco UCM
- Manage Unity Connection Users