COMPTIA A+

La certificazione A+ di CompTIA, attesta a livello internazionale le competenze di professionisti e tecnici dell'IT che operano o intendono operare come Sistemisti, operatori di Help Desk tecnico, o in generale acquisire le competenze per gestire e risolvere task critici di supporto alle IT Operations, presidiando a 360 gradi le principali tecnologie e infrastrutture, dagli ambiti di Security a quelli di Networking e di Virtualizzazione.

Il corso è suddiviso in due percorsi CORE:

- CORE 1: Hardware, Networking e Infrastrutture, Mobile Devices, Virtualization & Cloud Computing

- CORE 2: Software, Operating Systems, Security, SW troubleshooting, Operational Procedures

Chi oltre al corso, è interessato a conseguire la certificazione, deve sostenere 2 esami, 1 per le competenze di CORE 1 e l'altro per quelle di CORE 2

Per partecipare al corso è preferibile aver acquisito esperienza pregressa nel settore da almeno un anno.

CompTIA A+ è un corso che può essere frequentato anche da principianti, in quanto fornisce un’introduzione approfondita alle competenze necessarie per avviare una carriera nel settore IT.

- sostenere gli esami di certificazione CompTIA A+ Core 1 e Core 2

- Identificare, utilizzare e collegare componenti e dispositivi hardware

- installare e supportare il sistema operativo Windows, incluso il supporto da riga di comando e client, e comprendere le funzionalità Mac OS, Linux e mobile OS

- risolvere problemi relativi a PC e dispositivi mobili e fornire supporto per la sicurezza delle applicazioni

- distinguere e spiegare le differenze tra i diversi tipi di reti e connessioni, compresi TCP/IP, WIFI e SOHO

- risolvere problemi dei dispositivi e della rete

- identificare e difendersi da eventuali vulnerabilità relative alla sicurezza dei dispositivi e delle loro connessioni di rete

- installare e configurare computer portatili e altri dispositivi mobili

- illustrare i concetti di cloud computing e configurare la virtualizzazione lato client

- seguire le best practices per la sicurezza, l’impatto ambientale, la comunicazione e la professionalità per l’isolamento del problema in modo efficace

System Administrators, Service Desk Analyst, Data & Desktop Support Technician & Administrators, Help Desk Technician, Technical Support Specialist, End User Computing Technician Field Service Technician, Associate Network Engineer, System Support Specialist

Il corso, in lingua italiana, combina lezioni di teoria e labs in ambienti virtuali per preparare al meglio all’esame di certificazione.

ARGOMENTI CORE 1:

MOBILE DEVICES

- Given a scenario, install and configure laptop hardware and components.

- Compare and contrast the display components of mobile devices.

- Given a scenario, set up and configure accessories and ports of mobile devices.

- Given a scenario, configure basic mobile-device network connectivity and application support.

NETWORKING

- Compare and contrast Transmission Control Protocol (TCP) and User Datagram

- Protocol (UDP) ports, protocols, and their purposes.

- Compare and contrast common networking hardware.

- Compare and contrast protocols for wireless networking.

- Summarize services provided by networked hosts.

- Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks.

- Compare and contrast common network configuration concepts.

- Compare and contrast Internet connection types, network types,and their features.

- Given a scenario, use networking tools.

HARDWARE

- Explain basic cable types and their connectors, features,and purposes.

- Given a scenario, install the appropriate RAM.

- Given a scenario, select and install storage devices.

- Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards.

- Given a scenario, install or replace the appropriate power supply.

- Given a scenario, deploy and configure multifunction devices/printers and settings.

- Given a scenario, install and replace printer consumables.

VIRTUALIZATION AND CLOUD COMPUTING

- Summarize cloud-computing concepts.

- Summarize aspects of client-side virtualization.

HARDWARE AND NETWORK tROUBLESHOOTING

- Given a scenario, apply the best practice methodology to resolve problems.

- Given a scenario, troubleshoot problems related to motherboards,RAM, CPU, and power.

- Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays.

- Given a scenario, troubleshoot common issues with mobile devices.

- Hardware and Network Troubleshooting

- Given a scenario, troubleshoot problems with wired and wireless networks.

ARGOMENTI CORE 2:

OPERATING SYSTEMS

- Identify basic features of Microsoft Windows editions.

- Given a scenario, use the appropriate Microsoft command-line tool.

- Given a scenario, use the appropriate Microsoft Windows 10

- Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS).

- Given a scenario, use the appropriate Windows settings.

- Given a scenario, configure Microsoft Windows networking features on a client/desktop.

- Given a scenario, apply application installation and configuration concepts.

- Explain common OS types and their purposes.

- Given a scenario, perform OS installations and upgrades in a diverse OS environment.

- Identify common features and tools of the macOS/desktop OS.

- Identify common features and tools of the Linux client/desktop OS.

SECURITY

- Summarize various security measures and their purposes.

- Compare and contrast wireless security protocols and authentication methods.

- Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods.

- Explain common social-engineering attacks, threats, and vulnerabilities.

- Given a scenario, configure a workstation to meet best practices for security.

- Explain common methods for securing mobile and embedded devices.

- Given a scenario, manage and configure basic security settings in the Microsoft Windows OS.

- Given a scenario, use common data destruction and disposal methods.

- Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks. Given a scenario, install and configure browsers and relevant security settings.

SOFTWARE TROUBLESHOOTING

- Given a scenario, troubleshoot common Windows OS problems.

- Given a scenario, troubleshoot common personal computer (PC) security issues.

- Given a scenario, use best practice procedures for malware removal.

- Given a scenario, troubleshoot common mobile OS and application issues.

- Given a scenario, troubleshoot common mobile OS and application security issues.

OPERATIONAL PRCEDURES

- Given a scenario, implement best practices associated with documentation and support systems information management.

- Explain basic change-management best practices.

- Given a scenario, implement workstation backup and recovery methods.

- Given a scenario, use common safety procedures.

- Summarize environmental impacts and local environmental control

- Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.

- Given a scenario, use proper communication techniques and professionalism.

- Identify the basics of scripting.

- Given a scenario, use remote access technologies.