Day 1
o Dynatrace Introduction (1 Hour)
▪ Core principals of Digital Transformation
▪ Dynatrace Solution Overview
▪ Monitoring Redefined
o Architecture (2 Hours)
▪ Dynatrace Offerings for SaaS and Managed
▪ Demo a Cluster Node install in customer’s environment (Managed only)
▪ Discuss the optional components
▪ Security Gateways – Public vs Private
▪ Cluster Management Console (Managed only)
o User Management (1/2 Hour)
▪ Create Users, Groups, and Permissions
▪ Integration with LDAP and SSO (Managed only)
o OneAgent (2 Hours)
▪ Review the architecture of the OneAgent
▪ Network Monitoring
▪ Deploy Dynatrace
▪ Demo OneAgent install in customer’s environment
▪ Discuss the Licensing model
▪ Deployment Status
o Monitor PaaS/Cloud/Virtualization (Optional) (1 Hour)
▪ PaaS, PCF/Bluemix, Azure
▪ OpenStack, OpenShift, Docker, VMware, AWS
▪ Cloud and Virtualization Settings
Day 2
o User Interface (1/2 Hour)
▪ Exploring the Home Dashboard
▪ Navigating the Menus
o Smartscape Topology (1 Hour)
▪ Understanding the Vertical dependency mapping
▪ Understanding the Horizontal dependency mapping
▪ Navigating the Smartscape
o Real User Monitoring (2.5 Hours)
▪ Introduction to Real User Monitoring
▪ Understanding User Sessions
▪ Data hierarchy (Session, User Actions, and Server Side Requests)
▪ Application Views and Filters
▪ Use the Performance Analysis view to identify application performance/availability
▪ Use the User Behavior view to identify usage statistics for your application
▪ View the same information for a native Mobile application
o Traversing Your Stack (2 Hours)
▪ Host Views and Filters
▪ Technologies Overview
▪ Process Group vs. Process Group Instance
▪ Services and PurePaths
▪ Service Views and Filters
▪ Drilldown Analysis for a single Host, PGI, and Service
o Service Analysis Views (3 Hours)
▪ Trending Analysis with the Service Details view
▪ Understand Dependencies with the Service Flow and Service Backtrace views
▪ Response Time analysis with the Distribution and Hotspots views
▪ Diagnose Errors with the Failure Analysis view
▪ Analyze a single transaction with the PurePath view
▪ Normal vs Abnormal Views
▪ Network monitoring for an individual host
Day 3
o Database Monitoring (1 Hour)
▪ Monitoring transactions with a Service
▪ Monitoring a database process with plugins
o Synthetic Availability (1 Hour)
▪ Overview of Synthetic Web Checks
▪ Synthetic Views and Troubleshooting
▪ Availability vs. Clickpath
o Tagging (1 Hour)
▪ Create manual or automatic tags
▪ Using tags as a filter
▪ Using tags for problem notifications
▪ Using tags for creating relevant dashboards
o Artificial Intelligence and Problems (2 Hours)
▪ Understand how Artificial Intelligence feeds the analytics
▪ Combine alerting and event correlation to create Problems
▪ Analyze Problems and drill down to root cause
▪ Baselining and static thresholds
▪ Creating Alerting Profiles
▪ Email notification and 3rd party integrations
▪ Creating Maintenance Windows
o Management Zones (1 Hour)
▪ Create filters to be used in dashboards
▪ Define permissions for each of the management zones
o Dashboards (1 Hour)
▪ Modify your “Home” dashboard
▪ Create role-relevant dashboards
Day 4
o Network Monitoring (1/2 Hour)
▪ Overview of Network monitoring
o Log Analytics (1/2 Hour)
▪ Review the architecture and permissions
▪ Analyze Host and Process Logs
▪ Premium log analytics offering
o Diagnostic Tools (1/2 Hour)
▪ Analyze method usage, garbage collection, and background threads
▪ Capture and analyze memory dumps
o Reports (1/2 Hour)
▪ Service Quality Reports
▪ Synthetic Availability Reports
o Automation (1 Hour)
▪ API Overview and Authentication
▪ Integrate with Big Data or BI tools to retrieve Timeseries and Problems data
▪ Integrate with a CMDB to retrieve dependency mappings
▪ Create custom network devices and events to send data into Dynatrace
▪ Use the configuration API to automate maintenance windows
o Monitoring Settings (1.5 Hours)
▪ Use the Monitoring Overview to configure Hosts, Process Groups and Applications
▪ Create custom process group detection rules and monitor custom processes
▪ Enable built-in plugins or create your own custom plugins
o Real User Monitoring Settings (1.5 Hours)
▪ Create application rules to map your user traffic into different groupings
▪ Configure Apdex, User Action naming, and XHR detection
▪ Configure User tags and Conversion Goals
▪ Generate the JS tag for Agentless monitoring
▪ Instrument your native Mobile applications on Android and iOS
▪ Use the User Session Export to stream data to Splunk, Elastic Search, etc.
o Service Detection Settings (2 Hours)
▪ Monitor non-standard or fat client applications using custom services
▪ Merged Services that are logically the same service
▪ Configure Service Naming Rules to customize your environment
▪ Capture parameter values and method arguments using Request Attributes
Day 5
o DAVIS (1/2 Hour)
▪ Use DAVIS to enhance team communication
▪ Enable the Alexa skill
▪ Enable the Slack app
▪ Enable the web app
▪ Enable the Chrome extension
o Useful Links (1/2 Hour)
▪ Review the online sources for Dynatrace information
▪ Navigate through the Support Center for documentation and forums
▪ Subscribe to Product News to see new features
▪ Navigate through the Dynatrace University for eLearning and Certifications
o Data Analysis (1 Hour)
▪ Review live data in a Production or Pre-prod environment
▪ Identify hotspots for additional analysis
o Custom Work (1 Hour)
▪ Install more OneAgents on additional applications
▪ Configure connections to the API
▪ Start planning for any custom plugins needed
▪ Create role relevant dashboards for different business/operation/development teams
o Training Review (1/2 Hour)
▪ Review any tabled items or questions asked that need further analysis
o APM Planning Session (1 Hour)
▪ Finalize the monitoring setup and architecture for your Pre-prod environment
▪ Finalize the monitoring setup and architecture for your Production environment
o News (1 Hour)
▪ Monitoring as Code (Monaco)
▪ Application Security Module (AppSec)
▪ Log Monitoring (Logs)
▪ Service Level Objectives (SLO)
▪ Release Management
o Wrap Up (1/2 Hour)
▪ Hand over any deliverables
▪ Schedule any follow-up sessions needed for additional services
