Day 1
o Dynatrace Introduction (10 Mins)
▪ Core principals of Digital Transformation
▪ Dynatrace Solution Overview
▪ Monitoring Redefined
o OneAgent (1/2 Hour)
▪ Demo OneAgent install in customer’s environment
▪ Discuss the Licensing model
o User Interface (1/2 Hour)
▪ Exploring the Home Dashboard
▪ Navigating the Menus
o Smartscape Topology (1 Hour)
▪ Understanding the Vertical dependency mapping
▪ Understanding the Horizontal dependency mapping
▪ Navigating the Smartscape
o Break (15 Mins)
o Real User Monitoring (1 Hour)
▪ Introduction to Real User Monitoring
▪ Understanding User Sessions
▪ Data hierarchy (Session, User Actions, and Server Side Requests)
▪ Application Views and Filters
▪ Use the Performance Analysis view to identify application performance/availability
▪ Use the User Behavior view to identify usage statistics for your application
▪ View the same information for a native Mobile application
o Service Analysis Views (1/2 Hour)
▪ Response Time analysis with the Distribution and Hotspots views (overview)
▪ Diagnose Errors with the Failure Analysis view (overview)
▪ Analyze a single transaction with the PurePath view (overview)
o Synthetic Availability (1/2 Hour)
▪ Overview of Synthetic Web Checks
▪ Synthetic Views and Troubleshooting
▪ Availability vs. Clickpath
o Artificial Intelligence and Problems (1/2 Hour)
▪ Understand how Artificial Intelligence feeds the analytics
▪ Combine alerting and event correlation to create Problems
▪ Analyze Problems and drill down to root cause
▪ Baselining and static thresholds
▪ Creating Alerting Profiles
▪ Email notification and 3rd party integrations
o Management Zones (15 Mins)
▪ Create filters to be used in dashboards
o Dashboards (1/2 Hour)
▪ Modify your “Home” dashboard
▪ Create role-relevant dashboards
o Break (15 Mins)
o Real User Monitoring Settings (1/2 Hour)
▪ Configure Apdex, User Action naming, and XHR detection
▪ Configure User tags and Conversion Goals
o DAVIS (15 Mins)
▪ Use DAVIS to enhance team communication
▪ Enable the Alexa skill
▪ Enable the Chrome extension
o Useful Links (10 Mins)
▪ Review the online sources for Dynatrace information
▪ Navigate through the Support Center for documentation and forums
▪ Subscribe to Product News to see new features
▪ Navigate through the Dynatrace University for eLearning and Certifications
o News
▪ Monitoring as Code (Monaco)
▪ Application Security Module (AppSec)
▪ Log Monitoring (Logs)
▪ Service Level Objectives (SLO)
▪ Release Management
o Wrap Up (1/2 Hour)
▪ Hand over any deliverables
▪ Schedule any follow-up sessions needed for additional services
