This 3-day course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people.
Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective and efficient will receive full attention in this course.
The Data Center Operations Team:
- Leadership criteria and attributes
- How to set-up up an efficient and effective facility management operations team structure
- Defining roles, responsibilities and skill metrics
- Key Performance Objectives (KPO) and appraisals
- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
- Training and assessments
- Shift management, scheduling and roster planning
Vendor Management:
- Vendor selection and qualification
- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
- Key considerations of a vendor agreement for services
- Performance measurement and reporting
Facilities Maintenance:
- Maintenance options
- Main considerations for maintenance agreements
- The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
- Warranty pit falls
- Service reports alignments with maintenance agreements
- Tiered maintenance considerations
- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
- Managing on-site/on-sites spares and how to determine which spares to keep on-site
Managing Safety & Statutory Requirements:
- Statutory and industry compliance/regulations
- Emergency response and safety policies and procedures
- PTW (Permit To Work) requirements and procedures
- General rules and regulations for the data center
- Ergonomic workspace
- SOP’s for power outage, fire, bomb threat etc.
Service Level Agreement (SLA) Management:
- Defining the data center design limitations
- Defining measurement criteria and reporting
- Alignment of business SLA with vendor SLA
- Defining chance management procedure for installation and de-installation of new equipment
- Reporting and escalation management
Managing Physical Security:
- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
- SOP (Standard Operating Procedures) in managing day to day security access control, such as; Entry/exit control and access management; Permit-To-Work (PTW) and contractor work in progress; Delivery of goods; Customer access.
- Effective patrols routing and how to ensure 24x7 vigilance
- Handling external threats; crisis/emergency situations
- Security incident management
Managing Daily Data Center Operations/Floor Management:
- ITSM/ITIL (IT service management) in the data center
- Shift hand-over requirements and procedures
- Asset and inventory management for hardware, software, spares, consumables, etc.
- Floor management procedures and duties such as rack space allocations, management of installers
- Pre-installation analysis for power, cooling, weight, EMF, fire protection and other in_uencing factors
- From truck to rack
- Handling of incoming equipment
- Inspection, unpacking and security procedures
- Staging procedure and requirements
- Equipment movement into the computer room
- Finishing up the installation
- De-installation/commissioning procedures
Capacity Management:
- Defining the design limits of the data center
- Setting up thresholds, monitoring and reporting
- Business review and future capacity planning
- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions
Cable Management:
- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
- Cabling specification & labelling based on ANSI/TIA-606
- In-rack power and network cabling
- Labelling requirements
- Cabling/cable tray layout documentation
Data Center Cleaning and Pest Control:
- Types of pollution found in data center such as H2S, air-particulates etc.
- Common causes of pollution in the data center
- Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
Data Center Monitoring and Automation:
- Data center monitoring requirements
- Threshold setting and reporting requirements
- Notification and escalation requirements
- Automated 24hrs helpdesk ticketing systems
- Incident and customer complaint management & change management
- Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.
Managing Documentations/Archives:
- Document management standards
- Document management process requirements
- Minimum and desired design documentation set
- Operational management documents
Equipment Life-Cycle Management:
- Policies and procedures governing life cycle management
- Asset management including software and firmware
- Service situations
- Review, triggers and reporting
- Test life cycle
