Certified Data Centre Facilities Operations Specialist

The components of the TOD package:

1. Online training access to the course on EPI Academy for 12 months.
2. Exam is valid for 12 months when purchased together with a TOD course in a single order. If the exam is purchased individually, it is valid for 1 month.  
3. E-book is licensed to you. It has no expiry date and can be printed after download.

EPI courses are lectured by certified trainers. CDFOS® is an instructor-led course that uses a combination of lectures and question-and-answer sessions to discuss participants' specific needs and issues experienced in their own environment. Participants are able to tap into their trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.

The CDFOS® course is available in the following delivery formats:

• ILT – Instructor Led Training (Schedule)
• VILT – Virtual ILT (Schedule)
• TOD – Training On Demand (More)

It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOS® course.

After completion of the course the participant will be able to:

• Implement and support requirements for Service Level Management
• Practice safety aspects
• Maintain the security of the physical data centre facility
• Coordinate and supervise data centre facilities and equipment maintenance
• Provide service management for data centre services
• Operate the data centre making use of floor-, capacity and equipment life cycle management
• Monitor and report on data centre availability, capacity and capability
• Manage and implement basic data centre projects
• Manage and support the document life cycle
• Improve the overall efficiency of the data centre contributing to cost saving operations

The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.

Service Level Management

• Service Level Management
• Needs analysis
• Capability assessment
• Service portfolio and catalogue
• Service Level Agreements
• Reporting ‐ Complaint procedure 
• Customer satisfaction
• Service Improvement Process (SIP)

Safety and Crisis Management

• Most common type of accidents and why they often happen
• The roles and responsibilities of appointed safety staff
• The importance of the OH&S or WHS manual
• Calibration of measurement and test equipment
• Proper lock-out/tag-out procedures
• Emergency response plan requirement for various potential emergencies
• The importance of Permit To Work

Physical Security

• Standard Operating Procedures (SOP) for security
• Security risk assessment
• Security zones
• Physical inspections / security patrols
• Delivery of goods / holding area
• Entry control of individuals
• Badges and key management
• Security monitoring
• Security incident reporting

Facilities Maintenance

• The importance of maintenance
• Maintenance definitions
• Maintenance operations procedures (MOP)
• Service reports
• Spare management
• Tools
• Housekeeping

Data Centre Operations

• Shift handover
• Walk around duties
• Service management
• Release management
• Configuration management
• Floor management
• Equipment life cycle management

Monitoring / Reporting / Control

• Monitoring requirements
• Facilities monitoring matrix
• Sensor / alarm point testing and calibration
• Notification matrix
• Escalation requirements
• Reporting

Project Management

• Project management
• Project organization
• Project manager
• Initiation
• Planning
• Execution
• Monitor and control
• Closing
• Evaluation / lessons learnt

Environmental Sustainability

• The importance of sustainability
• Environmental standards
• Power efficiency indicators
• Energy saving best practises
• Water management
• Sustainable energy usage

Governance and Compliance

• The importance of document management
• The six sub-processes of document management
• Asset management
• Requirements or asset recording