Certified Data Center Facilities Operations Manager
1.950,00 € (iva escl.)
Virtual Classroom Corso in aula
Virtual Classroom (Inglese)
It is advisable for the participants to have some experience in data center operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.
After completion of the course the participant will be able to:
- Setup a data center facilities operations team
- Manage and motivate your facilities management team
- Setup SLA’s and manage them including liabilities, KPI’s etc.
- Manage vendors and measure their performance
- Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
- Manage safety & statutory requirements
- Effectively and efficiently manage data center operations
- Manage documents
- Setup equipment life cycle including testing
- Define data center design limits and set-up and manage a proper capacity management plan
- Commission and decommission equipment
- IT cable management
- Manage the day-to-day data center operations
The primary audience for this course is an IT, Facilities or Data Center Operations professional working in and around the data center (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hi-availability and manageability of the Data Center, such as: Data center managers, Operations / Floor / Facility managers, data center engineers, network/system engineers/data center sales/consultants.
This 3-day course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people.
Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective and efficient will receive full attention in this course.
The Data Center Operations Team:
- Leadership criteria and attributes
- How to set-up up an efficient and effective facility management operations team structure
- Defining roles, responsibilities and skill metrics
- Key Performance Objectives (KPO) and appraisals
- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
- Training and assessments
- Shift management, scheduling and roster planning
- Vendor selection and qualification
- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
- Key considerations of a vendor agreement for services
- Performance measurement and reporting
- Maintenance options
- Main considerations for maintenance agreements
- The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
- Warranty pit falls
- Service reports alignments with maintenance agreements
- Tiered maintenance considerations
- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
- Managing on-site/on-sites spares and how to determine which spares to keep on-site
Managing Safety & Statutory Requirements:
- Statutory and industry compliance/regulations
- Emergency response and safety policies and procedures
- PTW (Permit To Work) requirements and procedures
- General rules and regulations for the data center
- Ergonomic workspace
- SOP’s for power outage, fire, bomb threat etc.
Service Level Agreement (SLA) Management:
- Defining the data center design limitations
- Defining measurement criteria and reporting
- Alignment of business SLA with vendor SLA
- Defining chance management procedure for installation and de-installation of new equipment
- Reporting and escalation management
Managing Physical Security:
- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
- SOP (Standard Operating Procedures) in managing day to day security access control, such as; Entry/exit control and access management; Permit-To-Work (PTW) and contractor work in progress; Delivery of goods; Customer access.
- Effective patrols routing and how to ensure 24x7 vigilance