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NovaNext Training / EPI Data Center / EPI Data Center Training Framework / Certified Data Center Facilities Operations Manager

Certified Data Center Facilities Operations Manager

3 Giorni
1.950,00 € (iva escl.)
Virtual Classroom
Corso in aula
Certificazioni Associate


Luogo Data Iscrizione
Virtual Classroom (Inglese) 20/10/2021



It is advisable for the participants to have some experience in data center operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.



After completion of the course the participant will be able to:

- Setup a data center facilities operations team

- Manage and motivate your facilities management team

- Setup SLA’s and manage them including liabilities, KPI’s etc.

- Manage vendors and measure their performance

- Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.

- Manage safety & statutory requirements

- Effectively and efficiently manage data center operations

- Manage documents

- Setup equipment life cycle including testing

- Define data center design limits and set-up and manage a proper capacity management plan

- Commission and decommission equipment

- IT cable management

- Manage the day-to-day data center operations



The primary audience for this course is an IT, Facilities or Data Center Operations professional working in and around the data center (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hi-availability and manageability of the Data Center, such as: Data center managers, Operations / Floor / Facility managers, data center engineers, network/system engineers/data center sales/consultants.



This 3-day course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people.

Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective and efficient will receive full attention in this course.


The Data Center Operations Team:

- Leadership criteria and attributes

- How to set-up up an efficient and effective facility management operations team structure

- Defining roles, responsibilities and skill metrics

- Key Performance Objectives (KPO) and appraisals

- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent

- Training and assessments

- Shift management, scheduling and roster planning


Vendor Management:

- Vendor selection and qualification

- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures

- Key considerations of a vendor agreement for services

- Performance measurement and reporting


Facilities Maintenance:

- Maintenance options

- Main considerations for maintenance agreements

- The practicality in deciding between comprehensive/noncomprehensive maintenance regimes

- Warranty pit falls

- Service reports alignments with maintenance agreements

- Tiered maintenance considerations

- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance

- Managing on-site/on-sites spares and how to determine which spares to keep on-site


Managing Safety & Statutory Requirements:

- Statutory and industry compliance/regulations

- Emergency response and safety policies and procedures

- PTW (Permit To Work) requirements and procedures

- General rules and regulations for the data center

- Ergonomic workspace

- SOP’s for power outage, fire, bomb threat etc.


Service Level Agreement (SLA) Management:

- Defining the data center design limitations

- Defining measurement criteria and reporting

- Alignment of business SLA with vendor SLA

- Defining chance management procedure for installation and de-installation of new equipment

- Reporting and escalation management


Managing Physical Security:

- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507

- SOP (Standard Operating Procedures) in managing day to day security access control, such as; Entry/exit control and access management; Permit-To-Work (PTW) and contractor work in progress; Delivery of goods; Customer access.

- Effective patrols routing and how to ensure 24x7 vigilance

- Handling external threats; crisis/emergency situations

- Security incident management


Managing Daily Data Center Operations/Floor Management:

- ITSM/ITIL (IT service management) in the data center

- Shift hand-over requirements and procedures

- Asset and inventory management for hardware, software, spares, consumables, etc.

- Floor management procedures and duties such as rack space allocations, management of installers

- Pre-installation analysis for power, cooling, weight, EMF, fire protection and other in_uencing factors

- From truck to rack

- Handling of incoming equipment

- Inspection, unpacking and security procedures

- Staging procedure and requirements

- Equipment movement into the computer room

- Finishing up the installation

- De-installation/commissioning procedures


Capacity Management:

- Defining the design limits of the data center

- Setting up thresholds, monitoring and reporting

- Business review and future capacity planning

- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions


Cable Management:

- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements

- Cabling specification & labelling based on ANSI/TIA-606

- In-rack power and network cabling

- Labelling requirements

- Cabling/cable tray layout documentation


Data Center Cleaning and Pest Control:

- Types of pollution found in data center such as H2S, air-particulates etc.

- Common causes of pollution in the data center

- Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances


Data Center Monitoring and Automation:

- Data center monitoring requirements

- Threshold setting and reporting requirements

- Notification and escalation requirements

- Automated 24hrs helpdesk ticketing systems

- Incident and customer complaint management & change management

- Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.


Managing Documentations/Archives:

- Document management standards

- Document management process requirements

- Minimum and desired design documentation set

- Operational management documents


Equipment Life-Cycle Management:

- Policies and procedures governing life cycle management

- Asset management including software and firmware

- Service situations

- Review, triggers and reporting

- Test life cycle