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NovaNext Training / Genesys / Genesys Cloud / Genesys Cloud API

Genesys Cloud API

Codice
GC-API-DEV
Durata
3 Giorni
Prezzo
Su richiesta
Lingua
Inglese
Modalità
Virtual Classroom
       

 

Schedulazione
Luogo Data Iscrizione
A Richiesta

The Genesys Cloud API course provides you with basic concepts of Application Programming Interface (API) and Genesys Cloud APIs available to access from a client application.

This course introduces you to the list of Software Development Kit (SDKs) available for Genesys Cloud and how to use them.

Also, you will be introduced to Genesys Cloud’s Developer Tools for testing your environment’s API endpoints.

The Genesys Cloud API course is intended to help the developers customize the Genesys Cloud environment to suit their needs.

 

Prerequisiti

Genesys Cloud API Course Prerequisites:

  • Genesys Cloud- Contact Center Administration
  • Genesys Cloud- Implementations

 

Obiettivi

Genesys Cloud API course objectives:

  • List out the different API endpoints available for Genesys Cloud
  • Explain the authentication methods
  • Work with Conversations API to interact with conversations
  • Outline the features of Users API
  • Describe the features of Chat API
  • Work with Routing API 
  • Generate customized reports using different Analytics APIs
  • Discuss download options for Recordings

 

Destinatari

The Genesys Cloud API course is intended to help the developers customize the Genesys Cloud environment to suit their needs.  

The Genesys Cloud API course provides developers with basic concepts of Application Programming Interface (API) and Genesys Cloud APIs available to access from a client application.

This course introduces developers to the list of Software Development Kit (SDKs) available for Genesys Cloud and how to use them. 

Developers are also introduced to the Genesys Cloud’s Developer Tools for testing their environment’s API endpoints. 

 

Contenuti

The course comprises of the following topics: 

  • API Overview
  • Authentication
  • User APIs
  • Conversations APIs
  • Notifications APIs
  • Chat APIs
  • Analytics APIs
  • Recording APIs
  • Routing APIs
  • Resources
  • Utilization
  • API Evolution