Genesys Cloud Implementation

Genesys Cloud Implementation provides an overview to the Genesys Cloud environment and describes the components that need to be configured when creating a new contact center.

The course also introduces the terminology used in Genesys Cloud as it relates to common terminologies used in contact centers.

To be successful in this course, it is recommended that you have the following skills and knowledge:

• Familiarity with the Genesys Cloud User and Admin Interfaces
• Familiarity with the features of Genesys Cloud Collaborate and Genesys Cloud Communicate

After completing this course, you will be able to do the following:

• Describe the Genesys Cloud platform and its components
• Explain the purpose of Genesys Cloud Collaborate in an Enterprise
• Implement and configure Genesys Cloud Collaborate
• Discuss the capabilities of Genesys Cloud Communicate
• Implement and configure Genesys Cloud Communicate

The course is intended for System Administrators and Technical Operators to help them through the process of configuring the required components when deploying a new Genesys Cloud environment.

After completing this course, you should be able to perform actions such as adding and updating users, assigning user roles, and configuring telephony parameters for the contact center and users.

Describe the Genesys Cloud platform and its components.

• Describe Genesys Cloud Collaborate
• Describe Genesys Cloud Communicate
• Explain how Collaborate and Communicate act as the foundation for Genesys Cloud Contact Center
• Describe Genesys Cloud Contact Center
• Identify the various levels licensing for Genesys Cloud

Explain the purpose of Genesys Cloud Collaborate in an Enterprise

• Explain what enterprise collaboration is and its importance
• Outline the main features of Genesys Cloud Collaborate
• Navigate through the Genesys Cloud Collaborate user interfaces

Implement and Configure Genesys Cloud Collaborate

• Perform the steps involved in implementation of Genesys Cloud Collaborate
• Add people to organization
• Explain Genesys Cloud Bridge Server
• Configure Organization Settings
• Set up user profile
• Configure Roles and Permissions
• Describe Groups
• Describe Location
• Manage people
• Describe Content Management Workspaces

Discuss the capabilities of Genesys Cloud Communicate

• Review the features of Communicate, including Calls, Unified Inbox, Fax, Telephony, and Automated Attendance (Architect)

Implement and Configure Genesys Cloud Communicate

• Describe Telephony
• Explain Edge and its types
• Configure a virtual Edge
• Explain SIP Trunk
• Describe DIDs and Extensions
• Configure Phones
• Assign phone to a user
• Explain Calls
• Explain Voicemail
• Explain Architect
• Explain Automated Attendant and illustrate the basic functions