The Genesys Cloud Scripting course provides guidance to create contact center scripts, that assist the agents to process inbound and outbound interactions.
The course also describes the script editor interface and explains the types of scripts you can design.
In this course, you will also learn to create complex scripts and get familiar with industry best practices related to scripting tasks.
The Genesys Cloud Scripting course is intended for Developers and System Administrators of the contact center.
