The Genesys Cloud Workforce Management course trains users on how to create work plans, forecasts, schedules, time off requests, and monitor real-time performance.
Prerequisiti
Genesys Cloud Contact Center Administration
Familiarity with the Genesys Cloud user interface (recommended knowledge)
Familiarity with the basic concepts of workforce management (recommended knowledge)
Obiettivi
Genesys Cloud Workforce Management will guide users on how to create work plans, forecasts, schedules, time off requests, and monitor real-time performance.
Destinatari
Genesys Cloud Workforce Management is intended for Supervisors, Business Analysts, and Contact Center Managers.
