1. World class performance: Continuous improvement / Customer value
2. Policy development and deployment: Policy development / Policy deployment
3. Project management: Managing a project / Process improvement roadmaps
4. Creating a solid foundation: Professional work environment / Standardized work / Quality management
5. Creating a continuous improvement culture: Creating stable and efficient processes: Visual management / Performance management / Basic quality tools
6. Creating capable processes: Process mapping / Performance metrics / Basic statistics / Value stream analysis / Reducing Muda (Waste) / Reducing Muri (Overburden) / Reducing Mura (Unevenness) / Process and quality control
7. Creating capable processes: Statistical techniques / Distributions / Measurement systems / Hypothesis testing and confidence intervals / Tests for means, variances and proportions / Correlation and regression