Collaboration Communications Systems Engineer

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer.

Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub.

The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Before attending this course, students should have general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and audio/visual basics
• Identity and access management basics

• Spiegare le differenze tra le diverse edizioni di Windows.
• Selezionare il dispositivo Windows più adatto alle proprie esigenze.
• Descrivere i requisiti hardware minimi consigliati per l’installazione di Windows 11.
• Descrivere Azure AD.
• Confrontare Azure AD con Active Directory Domain Services (AD DS).
• Descrivere come Azure AD viene utilizzato come directory per le applicazioni cloud.
• Descrivere Azure AD Premium P1 e P2, i servizi di dominio di Azure AD, RBAC e ruoli utente in Azure AD.
• Creare e gestire gli utenti in Azure AD e i gruppi in Azure AD.
• Utilizzare i cmdlet di Windows PowerShell per gestire Azure AD.
• Descrivere come sincronizzare gli oggetti da AD DS ad Azure AD.
• Descrivere Microsoft Endpoint Manager.
• Comprendere i vantaggi della gestione di un client con Configuration Manager.
• Distribuire il client di Configuration Manager.
• Monitorare il client di Configuration Manager.
• Gestire i dispositivi di Configuration Manager.
• Preparare Microsoft Intune per l’iscrizione dei dispositivi.
• Configurare Microsoft Intune per l’iscrizione automatica.
• Spiegare come registrare i dispositivi Windows, Android e iOS in Intune.
• Individuare quando e come utilizzare Intune Enrollment Manager.
• Capire come monitorare ed eseguire azioni remote sui dispositivi iscritti.
• Monitorare le assegnazioni dei profili.
• Capire come vengono sincronizzati i profili e come forzare manualmente la sincronizzazione.
• Utilizzare PowerShell per eseguire e monitorare gli script sui dispositivi.
• Spiegare i vari tipi di profilo utente esistenti in Windows.
• Descrivere il funzionamento di un profilo utente.
• Configurare i profili utente per risparmiare spazio.
• Spiegare come distribuire e configurare il reindirizzamento delle cartelle.
• Spiegare il Roaming dello Stato dell’Impresa.
• Configurare l’Enterprise State Roaming per i dispositivi Azure AD.
• Spiegare come distribuire le applicazioni utilizzando Intune e Configuration Manager.
• Imparare a distribuire le applicazioni utilizzando i Criteri di gruppo.
• Comprendere le applicazioni di Microsoft Store
• Imparare a distribuire le applicazioni utilizzando Microsoft Store Apps.
• Imparare a configurare le Microsoft Store Apps
• Spiegare come gestire le applicazioni in Intune
• Comprendere come gestire le app su dispositivi non registrati
• Comprendere come distribuire le app di Microsoft 365 utilizzando Intune
• Imparare a configurare e gestire la modalità IE in Microsoft Edge
• Conoscere le opzioni di inventario delle app in Intune
• Descrivere come accedere alle risorse aziendali
• Comprendere i tipi di VPN e la loro configurazione
• Descrivere Always On VPN e la sua configurazione
• Descrivere i criteri di conformità dei dispositivi
• Distribuire un criterio di conformità del dispositivo
• Descrivere l’accesso condizionato
• Creare criteri di accesso condizionato
• Generare rapporti di inventario e rapporti di conformità utilizzando Microsoft Intune
• Creare rapporti e monitorare la conformità dei dispositivi
• Creare report personalizzati utilizzando il Data Warehouse Intune
• Utilizzare l’API Microsoft Graph per la creazione di report personalizzati
• Descrivere Microsoft Defender for Endpoint e le sue principali funzionalità
• Descrivere Microsoft Defender Application Guard, Microsoft Defender Exploit Guard, Windows Defender System Guard
• Comprendere le funzionalità di Windows Security
• Descrivere Windows Defender Credential Guard
• Gestire Microsoft Defender Antivirus, Windows Defender Firewall e Windows Defender Firewall con sicurezza avanzata
• Descrivere Microsoft Defender per le applicazioni cloud
• Pianificare l’utilizzo di Microsoft Defender per le applicazioni in-the-cloud
• Implementare e utilizzare Microsoft Defender per le applicazioni in-the-cloud
• Descrivere i fondamenti dell’uso delle immagini nei metodi di distribuzione tradizionali.
• Identificare i principali vantaggi, le limitazioni e le decisioni da prendere quando si pianifica una distribuzione di Windows utilizzando Microsoft Deployment Toolkit (MDT).
• Comprendere come Configuration Manager si basa su MDT e come entrambi possono lavorare in armonia.
• Spiegare le diverse opzioni e considerazioni quando si sceglie l’esperienza di interazione con l’utente durante la distribuzione e quali metodi e strumenti supportano queste esperienze.
• Descrivere le funzionalità di Configuration Manager, i componenti chiave di Configuration Manager.
• Identificare come risolvere i problemi delle distribuzioni di Configuration Manager.
• Descrivere il funzionamento dell’attivazione delle sottoscrizioni.
• Descrivere i vantaggi dei pacchetti di provisioning.
• Spiegare come Windows Configuration Designer crea i pacchetti di provisioning.
• Descrivete i vantaggi dell’utilizzo dell’iscrizione MDM con Azure AD join.
• Identificare gli scenari di utilizzo di Azure AD join.
• Copmprendere quali carichi di lavoro che possono essere trasferiti a Intune.
• Pianificare la transizione alla gestione moderna utilizzando le tecnologie esistenti.
• Pianificare la transizione a una gestione moderna utilizzando Microsoft Intune.
• Descrivere le caratteristiche principali di Windows 365, l’esperienza di gestione, il modello di sicurezza, le opzioni di distribuzione di Windows 365, il modello di licenza di Windows 365
• Descrivere le caratteristiche principali di Azure Virtual Desktop, l’esperienza di gestione, il modello di sicurezza, le opzioni di distribuzione

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.

They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Introduction to Teams meetings and calling

• Introduction
• Overview of Teams meetings and events
• Overview of Teams Phone
• Overview of auto attendants and call queues
• Overview of Teams devices
• Knowledge check
• Summary and resources

Plan for Teams Phone

• Introduction
• Plan to deploy Teams Phone
• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail
• Knowledge check
• Summary and resources

Plan for Microsoft Teams Rooms and Surface Hub

• Introduction
• Determine license requirements for Microsoft Teams Rooms and shared devices
• Understand differences between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub 2S
• Understand and plan Teams Room accessories, components, and peripherals
• Understand Teams Rooms management options
• Knowledge check
• Summary and resources

Plan and optimize network performance for Teams media

• Introduction
• Understand Teams network requirements
• Design network for media optimization
• Design and implement QoS
• Knowledge check
• Summary and resources

Configure and deploy Teams Phone

• Introduction
• Configure emergency calling for Teams Calling Plans
• Manage and configure Microsoft PSTN numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone policies
• Create and manage Teams policies
• Configure Audio Conferencing
• Knowledge check
• Summary and resources

Configure and deploy Teams Phone with Direct Routing

• Introduction
• Design Direct Routing call flows
• Implement SIP trunking with Direct Routing
• Configure Emergency Calling for Direct Routing
• Extend Teams Direct Routing infrastructure
• Deploy and maintain a survivable branch appliance
• Knowledge check
• Summary and resources

Extend Teams Phone with additional services

• Introduction
• Understand how Teams interacts with additional services
• Configure compliance recording in Teams
• Configure and integrate a certified contact center in Teams
• Design and deploy voice bots in Teams
• Knowledge check
• Summary and resources

Manage meetings and events experiences

• Introduction
• Explore meetings and events in Microsoft Teams
• Configure meeting settings
• Create and manage meeting policies
• Configure audio conferencing
• Create and manage meeting templates and template policies
• Create and manage meetings customization policies
• Configure live events settings
• Create and manage live events policies
• Examine live events across Microsoft 365
• Knowledge check
• Summary

Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

• Introduction
• Prepare
• Exercise - Create a security group
• Exercise - Create and assign a messaging policy in Teams admin center
• Exercise - Create a meeting policy and assign with PowerShell
• Knowledge check
• Summary

Configure and manage voice users

• Introduction
• Enable users for Teams Phone
• Enable users for Direct Routing with Teams Phone
• Enable additional calling features for Teams Phone
• Enable users for Teams Phone Mobile
• Knowledge check
• Summary and resources

Configure auto attendants and call queues

• Introduction
• Design call flows for auto attendants and call queues
• Configure auto attendants and call queues
• Deploy a channel-based call queue
• Configure resource accounts
• Configure Microsoft 365 groups for voicemail
• Interpret call queue conference modes
• Interpret call queue routing methods
• Configure holidays for auto attendants and call queues
• Configure custom music on hold
• Knowledge check
• Summary and resources

Configure, deploy, and manage Teams devices

• Introduction
• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms management options
• Manage Surface Hub 2S devices
• Configure Microsoft Teams SIP gateway
• Manage Microsoft Teams displays
• Remote provisioning and sign in for Teams Phones
• Update Microsoft Teams devices remotely
• Manage Microsoft Teams device tags
• Knowledge check
• Summary and resources

Guided project - Prepare meeting room experiences

• Introduction
• Prepare
• Exercise - Create dynamic security group
• Exercise - Configure security settings
• Exercise - Create room resource accounts
• Exercise - Configure mailbox properties
• Knowledge check
• Summary

Monitor and troubleshoot Teams collaboration communications systems

• Introduction
• Diagnose and troubleshoot phone number assignment
• Diagnose and troubleshoot Teams client issues
• Diagnose and troubleshoot call failure and call quality issues
• Report on and troubleshoot Teams calls with Call Quality Dashboard
• Diagnose and troubleshoot Direct Routing issues
• Troubleshoot and monitor Teams devices
• Troubleshoot Teams meetings and calling
• Troubleshoot Teams Rooms devices
• Knowledge check
• Summary and resources