Troubleshooting Hardware and the Network
Boot the Session Border Controller (SBC) and monitor the boot process
Identify and resolve boot issues
Identify and resolve hardware issues
Identify and troubleshoot network issues
Identify and troubleshoot system issues
Session Border Controller Review
Reviewing signaling
Reviewing media handling
Reviewing configuration
Building, testing and verifying a "from scratch" configuration
Troubleshooting Tools
Using the alarm system and syslog
Using SNMP
Using ACLI commands as troubleshooting tools
Using the SBC logging functions and log files
Using the built-in Packet Trace feature
Using Call Detail Records (CDRs)
Using Historical Data Recording (HDR)
Troubleshooting Signaling Problems
Monitoring and troubleshooting signaling by using ACLI commands
Troubleshooting registration issues
Troubleshooting session agents related issues
Troubleshooting policy-based routing
Troubleshooting Media Problems
Concepts review: media flows, media timers, NAT entries
The Middbox-Box Control Daemon (MBCD)
Troubleshooting media problems
Troubleshooting High Availability mechanism issues
Brief review of the HA mechanism
Checkpointing
HA states and state transitions
HA connectivity
Troubleshooting HA
Description:
This Oracle SBC Troubleshooting training course is designed for Tier-1 and Tier-2 technical support professionals.
Expert Oracle University instructors will teach you how to effectively troubleshoot problems with SIP call flows through
the Oracle Communication SBCs series.
Learn To:
Use and explain the various troubleshooting tools available.
Troubleshoot boot and power-on problems.
Confirm normal SBC operation and isolate problems to within the SBC or external to it.
Troubleshoot signaling issues.
Troubleshoot media issues.
Describe the preferred troubleshooting methodology, which helps you expedite the fault isolation process.
Benefits to You:
By enrolling in this course, you'll get a chance to deep dive into call flows through the Oracle Communication Session
border Controller (SBC) series configuration. By learning through a combination of interactive instruction, discussion and
hands-on labs, you'll solidify your learning so you can apply it to your daily job.
Explore Troubleshooting Interfaces
This course also correlates this information to available troubleshooting interfaces. These interfaces include SNMP
traps, alarms, ACLI output, network protocol analyzer output and logs.
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