Siebel 8.1.x Business Analyst

Codice

D63801GC10

Durata

5 Giorni

Prezzo

2.500,00 € (iva escl.)

Lingua

Italiano

Modalità

Virtual Classroom
Corso in aula

Schedulazione

Luogo	Data	Iscrizione
A Richiesta

Prerequisiti

Il corso è rivolto a:

· Responsabili aziendali per l'analisi e la specifica dei dati

· Responsabili di progetto

Obiettivi

· Use common Siebel Call Center features

· Describe common Siebel integration techniques

· Describe global deployment options

· List the components of the Siebel Web architecture

· Control access to views and customer data in a Siebel application

· Create a company structure

· Use Siebel Tools to examine object definitions

· Describe how business and UI layer objects can be modified to meet user requirements

· Describe Siebel automation options

· Navigate and work with data in Siebel applications

· Use common Siebel business entities

· Use common Siebel Sales features

Contenuti

Using Siebel CRM

· Introducing Siebel CRM Applications

· Navigating

· Working with Data in the Siebel User Interface

Common Siebel Business Entities

· Representing customers with Accounts and Contacts

· Describing tasks with Activities

· Defining sales-related objects with Opportunities and Quotes

· Resolving customer issues with Service Requests

· Using Siebel business entities to implement business practices

Siebel Application Features

· Siebel Sales scenario: Opportunity Management

· Siebel Sales scenario: Forecasting

· Remote, TAS, Sales Methodologies

· Siebel Call Center: service scenario

· Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features

· iHelp

· Inbox

· Reports

· Audit Trail

· Search

· Administration

Technical Topics

· Architecture

· Security

· Access Control

· Siebel Tools

· Data Model

· Workflow

· Assignment Manager

· Task UI

Deployment Considerations

· Global Deployment

· Integration Options