Siebel Business Services
Describing a business service
Describing the structure and role of property sets
Using the business service simulator to test a business service
Creating and Deploying Siebel Workflow Processes
Creating a workflow process using Siebel Tools
Testing workflow processes using the Workflow Simulator
Publishing and activating workflows
Describing the Siebel Workflow architecture
Creating robust workflows using sub-processes and queries
Invoking workflows with run-time events and custom controls
Using workflow policies to invoke workflow processes
Configuring Siebel Universal Inbox
Enabling an existing data type for the Inbox
Using Siebel Data Validation Manager
Creating and activating validation rule sets
Invoking Data Validation Manager from a workflow or run-time event
Using Siebel Task UI
Describe the features of Siebel Task UI
Invoke and complete a task
Configure and administer a task
Configure branching logic in a task using transient business components
Use task properties in task steps
Configure an instance identifier for the user inbox
Use the task debugger to examine task properties
Introducing Siebel Scripting
Describing appropriate uses for scripting in Siebel business automation
Identifying scripted objects in Siebel Tools
Creating SmartScripts to automate customer interactions
Describing the features of SmartScript
Identifying the elements that make up a SmartScript
Create a basic Siebel SmartScript
Personalizing a SmartScript with user properties
Customizing data displayed in a SmartScript with search specifications and picklists
Add Siebel eScript to a SmartScript
Using Siebel State Model
Describe how state models can enforce business logic
Create a new state model
Assigning Business Data with Siebel Assignment Manager
Explaining the role of Siebel Assignment Manager
Describing the components of assignment rules
Creating and testing assignment rules
Describing the Siebel assignment methodology
Configure assignment objects in Siebel Tools
Invoke Assignment Manager in dynamic mode
