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NovaNext Training / Oracle / Siebel / Siebel Application Administration 15.5

Siebel Application Administration 15.5

Codice
D94610GC10
Durata
5 Giorni
Prezzo
2.500,00 € (iva escl.)
Lingua
Italiano
Modalità
Virtual Classroom
Corso in aula
       

 

Schedulazione
Luogo Data Iscrizione
A Richiesta

 

Prerequisiti

Audience

Administrator

End Users

 

Contenuti

Introduction to Siebel CRM

Navigating Siebel CRM Applications

Working with Data in Siebel CRM Applications

Exploring the Siebel Architecture

Understanding Object Definitions

Access Control of Records and Views

Security and Access Control

Responsibilities and Views

Users, Positions, and Organizations

Controlling Access to Customer Data

Catalogs and Master Data

Administering Literature

Customizing the User Experience

Modifying Tab Layouts

Administering View Links

Customizing Home Pages

Resetting a User's Preferences

Administering Lists of Values

Administering Lists of Values

Administering Phone Formats

Administering Hierarchical Lists of Values

Administering Initial Data

Countries, Currencies, Languages, and Locales

Periods

Time Zones

Households

Expense Types and Payment Terms

ZIP Codes

Industries

"Contact Us" Information

Quick Fill Templates and Predefined Queries

Administering Quick Fill Templates

Administering Predefined Queries

Understanding the Default Predefined Query

Administering Message Broadcasts and Alerts

Administering Message Broadcasts

Administering Alerts

Administering Activity Plans and Templates

Defining Activities, Activity Plans, and Activity Templates

Administering Activity Templates

Administering Sales Methods

Administering Assessment Templates

Administering Siebel iHelp

Comparing Siebel iHelp, Task UI, and SmartScripts

Creating iHelp Items

Administering Business Automation

Defining Business Services, Business Service Methods, and Arguments

Activating Workflows

Administering Inbound Web Services

Administering Approvals

Administering the Universal Inbox

Administering Siebel Reports

Submitting Jobs

Submitting Jobs

Creating Job Templates

Creating State Models

Administering Audit Trail

Setting System Preferences

Default MVG Exists Query

Auto Mgr Calendar Access

Forecast: Auto-Forecast

Default Time Zone

Universal Time Coordinated

Strict Date Format

Administering Assignment Manager

Description:

This Siebel Application Administration training is designed for application administrators who support initial and ongoing

administration of Siebel applications. The initial section of the course provides grounding in key Siebel CRM concepts;

expert Oracle University instructors will help you navigate the application, the Siebel CRM architecture, and the Siebel

CRM object model.

Learn To:

Navigate a Siebel CRM application.

Use access control to limit user visibility to application views and records.

Enhance user productivity using tab layouts, view links, and predefined queries.

Administer initial data and lists of values.

Administer assessment templates, activity templates, and so forth.

Administer approvals, inboxes, and reports.

Benefits to You

By taking this course, you'll develop a deeper understanding of access control and how employees and application data

must be administered. You'll explore literature, initial data, and administration that directly impacts the user experience:

user preferences, lists of values, certain types of data, predefined queries, quick fill templates, message broadcasts,

alerts, activity templates, assessment templates, and iHelp.

Automation, Workflows and Administration Topics

This course will also introduce you to business automation, including workflows, and then discusses administration

topics that require them, such as approvals, the Universal Inbox, and Siebel Reports. The final section covers additional

administration topics such as submitting jobs, state models, the audit trail, system preferences, and administering

Assignment Manager.

Please Note

It is appropriate for Siebel 15.x and 8.x customers. Practices are performed using Open UI.