Fundamentals
Oracle Service Cloud Analytics overview
Navigation and the Reports Explorer
Finding reports
Using reports
Publishing and scheduling reports
Creating and Modifying Reports
Planning reports
Expressions, column definitions, and filters
Functions and variables
Rollups and slicing
Cross tabs
Enhancing Report Functionality
Drilldowns
Linking reports
Inner and outer joins
Using the Report Analyzer
Exports and imports
Dashboards
Look and feel
Highlights, data exceptions, and conditional formatting
Styles, fonts, layouts, and colors
Charts and images
Description:
This Oracle Service Cloud (RightNow) Analytics training
starts with the basics of running, finding, publishing and
scheduling reports. Expert Oracle University instructors
will then teach you how to create new custom reports and
modify existing reports.
This course is appropriate for Oracle Cloud deployments.
Learn To:
Work with analytics tools.
Apply advanced techniques to extract critical data.
Create custom reports and dashboards.
Add features like filters, drilldowns, highlights and
styling.
Use functions, variables, joins and the report analyzer.
Benefits to You
By investing in this course, you'll develop a deeper
understanding of how to leverage Oracle Service Cloud (RightNow)
Analytics to benefit your business. Get hands-on practice
working with analytics tools that can give you important
actionable insights.
