Introduction
Web Experience Customer Service
Contact Channel Contact Center
Knowledge Management
Policy Automation
Field Service Management
Platform Overview
Architecture
Solution Overview
Global Support
Resources
Agent Desktop Features: Administrators and Agents
Initial Setup and Agent Desktop
Core Business Objects
Administration
Automation and customization
Interactions
Agent assistance
Analytics and Reporting
Introducing Oracle Service Cloud Analytics
Custom Reports and Modifying Standard Reports
Key Features
Report Types
Dashboards
Sharing Options
Report Management
Description:
The Introduction to Oracle Sales Cloud seminar is designed to provide Sales Cloud beginners with an overview of this
solution’s business benefits and capabilities. Through functional demonstrations, you’ll gain an understanding of the
navigation, key product features, and analytic capabilities of the Sales Cloud solution.
Learn To:
Describe the key features and business benefits of Sales Cloud.
Verify and review the initial settings.
Set up the accounting calendar.
Review currency and geographies
Set up the user and product.
Manage an account and content.
Manage leads.
Link Sales Cloud to other devices and applications like mobile, Outlook and social networks.
Benefits to You
By taking this seminar, you'll walk away with the knowledge and skills to leverage the capabilities of the Sales Cloud
solution. You'll be empowered with the tools to engage customers earlier, while accelerating and closing more deals.
Deep Dive into Oracle Sales Cloud Modules
Taking this seminar will also give you a chance to dive into and become familiar with key features and functionality
offered by the different modules within Sales Cloud. These modules include: Sales Force Automation, Sales
Forecasting, Territory Management, Sales Performance Management, Customer Data Management, and Sales
Analytics.
Please note: this Oracle University seminar does not include hands-on activities, but does feature interactive instruction
to expand your skill set.
