Servicenow Discovery Fundamentals

Lay the groundwork for mature infrastructure operations management.

ServiceNow Discovery lays the groundwork for mature infrastructure operations management.

Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

• Certified System Administrator preferred
• Completion of ServiceNow CMDB fundamentals is highly recommended
• Scripting in ServiceNow is highly recommended

Recommended prerequisites:

• SNSAF - ServiceNow Administration Fundamentals
• SNPI - ServiceNow Platform Implementation
• SNSSF - ServiceNow Scripting in ServiceNow Fundamentals
• SNCMDBF - ServiceNow Configuration Management Database (CMDB) Fundamentals

• Understand the big picture of the ServiceNow Discovery solution
• Configure MID Servers
• Work with Credentials
• Configure Discovery to find Linux and Windows Servers, Network Devices, Applications
• Extend Discovery with custom Horizontal Discovery Patterns and Application Discovery Patterns
• Learn common troubleshooting techniques

ServiceNow Implementer, ServiceNow System Administrator

Overview

• Lab 1.1: Discovery and CMDB Tour

MID Server

• Lab 2.1: MID Server Installation Validation

Running Discovery

• Lab 3.1: Running Discovery

Credentials and Behaviors

• Lab 4.1: Windows Discovery
• Lab 4.2: Linux Discovery
• Lab 4.3: Behaviors
• Lab 4.4: Router Discovery

Phases, Probes, and Classifications

• Lab 5.1: Ports Probes and IP Services
• Lab 5.2: Classifications and Trigger Probes
• Lab 5.3: CI Identification Troubleshooting

Application Mapping

• Lab 6.1: Process Classification
• Lab 6.2: Process Classification and Identification
• Lab 6.3: Application to Application Mapping

Asset, CI, and File-based Discovery

• Lab 7.1: Asset and CI Relationships

Horizontal Discovery Patterns

• Lab 8.1: Extend Windows OS – Servers Pattern
• Lab 8.2: Extend Linux Server Pattern
• Lab 8.3: New SNMP Classifier and Discovery Pattern
• Lab 8.4: Remaining Firewall Requirements

Application Discovery Patterns

• Lab 9.1: Application Discovery Pattern
• Lab 9.2: More Mongoose Requirements
• Lab 9.3: Troubleshooting the Pattern

Configuration Management

• Lab 10.1: CMDB Health Properties
• Lab 10.2: CMDB Health Dashboard
• Lab 10.3: Hardware Configuration Management
• Lab 10.4: Application Configuration Management