Servicenow Service Mapping Implementation

Take Service Mapping in ServiceNow to the next level.

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment.

Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

• Intermediate Windows and Unix administration skills
• Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
• Scripting capabilities (SSH and Windows Commands)
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
• Understanding of concepts such as XML, Regex, Delimited text, and JSON

Recommended prerequisites:

• SNSAF - ServiceNow Administration Fundamentals
• SNPI - ServiceNow Platform Implementation
• SNSMF - ServiceNow Service Mapping Fundamentals

• Introduction to Service Mapping
• Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
• How the Reconciliation and Identification Framework relates to Service Mapping
• Security in Service Mapping implementations
• Key elements for a Service Mapping engagement
• Key concepts of requirements gathering
• Objection handling and scoping refinement

For technical consultants and partners that will be responsible for implementing Service Mapping.

Introduction

Level Set ITOM Knowledge

• Lab 2.1: MID Server Configuration
• Lab 2.2: Credentials Configuration
• Lab 2.3a: Use Command Line Console
• Lab 2.3b: Map Services with CI Tagging
• Lab 2.4: Discovery Ruby on Rails Service
• Lab 2.5: Event Management

Discovery Patterns

• Lab 3.1: Migrating Services Between Environments
• Lab 3.2: Update Pattern Between Environments
• Lab 3.3: Custom Pattern Operations

Identification Rules

• Lab 4.1: Work With Identification Rules

Security

Engagement Readiness

• Lab 6.1: Discover Felinism Service
• Lab 6.2: Discover Ticket Monster Service