1.Key ITIL terms and definitions
1.1 Product and service management
1.2 Service offering
1.3 Value cocreation
1.4 Service relationships
2.The ITIL Four Dimensions of Product and Service Management
2.1 Introduction to the ITIL Four Dimensions of Product and Service Management
2.2 Internal factors and External factors
3.The ITIL Product and Service Lifecycle
3.1Introduction to ITIL Product and Service Lifecycle
3.2 Purpose of the digital product and service lifecycle management activities
4.The ITIL Value System
4.1 Components of the ITIL Value System
4.2 The ITIL Guiding Principles
4.3 Governance
4.4 Value chain
4.5 Management practices
4.6 The ITIL Continual Improvement Model
5.Value stream identification, mapping, and management
5.1 Key concepts of value stream mapping and management
5.2 Purpose of value stream mapping and management
6.ITIL and AI
6.1 Introduction to AI
6.2 ITIL AI Governance
7. ITIL and other frameworks
7.1 ITIL and DevOps
7.2 ITIL and PRINCE2
