ITIL Service (Version 5)

Il corso ITIL Service di PeopleCert, basato su ITIL version 5, è progettato per approfondire la gestione dei servizi IT lungo tutto il loro ciclo di vita.

Il corso esplora come progettare, erogare e migliorare servizi digitali orientati al valore, con attenzione a qualità, performance e soddisfazione degli utenti.

La certificazione ITIL Service attesta la capacità di applicare i principi ITIL in contesti operativi, integrando pratiche di miglioramento continuo.

È ideale per service manager, professionisti IT e team leader che desiderano ottimizzare l’erogazione dei servizi in ambienti complessi e dinamici.

Esame incluso.

Esame e materiale didattico disponibili in lingua inglese.

Sono richieste almeno una di queste due certificazioni:

– ITIL 4 Foundation

– ITIL Foundation (Version 5)

Professionisti IT, come CIOs, CTOs, IT/IS Manager Business Managers, Team Leaders, Designers, Planners, IT Consultants, IT Auditors IT Security Managers, Service Test Managers e Consulenti IT ITSM Trainers e Coaches Professionisti in ambiente IT Service Management.

Digital products and services

Introduction to digital products and services / The digital product and service lifecycle management activities

Discover

Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity

Design

Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity

Acquire

Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity

Build

Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity

Transition

Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity

Operate

Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity

Deliver

Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity

Support

Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity

The ITIL Product and Service Lifecycle

Managing the end-toend lifecycle / ITIL, AI and other frameworks