ITIL Managing Professional Transition (Version 5)

Il corso ITIL Managing Professional Transition (version 5) di PeopleCert è pensato per i professionisti già certificati ITIL 4 Managing Professional o ITIL v3 Expert che desiderano aggiornare rapidamente le proprie competenze alla nuova versione del framework.

Il corso integra i contenuti di ITIL Product, ITIL Service e ITIL Experience, approfondendo il ciclo di vita di prodotti e servizi digitali, l’esperienza degli stakeholder, l’AI governance e l’integrazione con DevOps.

Per ottenere la designazione di ITIL Managing Professional Transition è necessario superare con successo due esami: ITIL Transformation (Version 5) e ITIL Managing Professional Transition – Product, Service, Experience (Version 5).

Per poter ottenere la certificazione è necessario essere in possesso di una delle due designazioni:

– ITIL 4 Managing Professional

– ITIL v3 Expert

Product Manager, Product Owner, Digital Product Manager, Service Delivery Manager, IT Operations Manager, Site Reliability Engineer (SRE), Customer Experience (CX) Lead, Digital Experience Manager, Digital Transformation Manager, Change Manager, Solutions Architect, Service Manager, Support Manager, Incident Manager, Practice Owner.

1. Key ITIL terms and definitions

Key concepts of ITIL / Introduction to digital products and services / The ITIL Product and Service Lifecycle management activities / Key concepts of experience

2. The value chain activities

Key concepts and practices / Execution steps and outputs / Success factors and metrics / Managing the end-to-end lifecycle

3. ITIL Experience

Experience and the ITIL Four Dimensions /Experience in the ITIL Product and Service Lifecycle / Key concepts of experience capture / Experience evidence / Service relationships, agreements, and journeys / Organizations / Stakeholders / Digital experience improvement

4. ITIL and AI

AI Governance / Use of AI within the ITIL context

6. ITIL and other frameworks

ITIL and DevOps / ITIL & PRINCE2