The Implementing Cisco Collaboration Applications (CLICA) course provides you with the knowledge and skills required to streamline communication protocol, strengthen compliance measures and enhance your communication systems and devices.
Gain an understanding of Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express and Application clients.
Through a combination of lessons and hands-on training, you will acquire the skills to maximize the agility of robust management systems.
· Basic understanding of networking technologies
· Basic understanding of voice and video
· Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
· CLCOR - Implementing and Operating Cisco Collaboration Core Technologies
Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM ; Presence server
Configure call recording and monitoring
Collaboration engineers involved in the design, implementation and troubleshooting of Cisco collaboration applications and administrators involved in the support and troubleshooting of Cisco Collaboration applications.
Configuring and Troubleshooting Cisco Unity Connection Integration
Overview of CIsco Unity Connection Integration
Typical Integration Mistakes
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Call Handler Overview
System Call Handler
Operator Call Handler
Goodbye Call Handler
Troubleshooting Cisco Unity Connection
Overview of Cisco Unity Connection Troubleshooting Options
Integration Troubleshooting Tools
Cisco Unified Real-Time Monitoring Tool
Configuring and Troubleshooting Cisco Unity Express
Overview of Cisco Unity Express Integration
Cisco Unity Express Trigger Troubleshooting
MWI Notfication Troubleshooting
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications